Communication skills

This topic contains a range of tools to help you run a session on communication skills.
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Barriers to communication - structuring the message
You can use this tool to identify those barriers to effective communication that arise from how the message is structured and how it is delivered.
Physical boundaries of communication - proxemic zones
Use this tool to make participants aware of what happens when people are too close or too far away to communicate effectively.
Psychological and sociological barriers to communication
You can use this tool to help participants become aware of the psychological and sociological barriers to effective communication, and how misunderstandings occur.
Body language
Use this tool to explain what body language is and how it is important when being assertive and in identifying deception and aggression, potentially creating difficult situations and/or difficult people.
Preparing participants to observe
You can use this tool to prime the participants to listen and observe at the same time.
Active listening - questions and answers
Use this tool to encourage active listening and to find out participants' particular areas of interest.
Deep listening for teams
Use this tool to enable teams to experience the value of listening deeply to each other and improve team communication.
Using accurate language - filler words
This tool can be used to help participants tidy up communication skills and vocabulary.
How well do we communicate?
Use this tool to create awareness that communication needs a great deal more effort than we usually put into it and to encourage awareness of our audience when we are communicating.
Communicating LNA issues with individuals
Use this tool to build the participants' confidence in communicating with individuals to facilitate the learning needs analysis process.
Chairing a meeting
You can use this tool to look at the most effective ways of chairing a meeting.
Controlling discussions
Use this tool to control a discussion session by encouraging the quiet ones to speak and the noisy ones to allow others to join in.
Team dialogue
You can use this tool to encourage team members to communicate effectively with each other and think collectively.
Staff statemanship
This tool can be used to get participants to practice decision-making and presenting facts to more senior management. It can also have the effect of enabling participants to be more empathetic regarding the needs of colleagues.
Communication analysis for teams
This tool can be used to analyse a team's pattern of communication and identify symptoms of strengths and weaknesses in the team's effectiveness.