Conflict management and mediation

This topic contains a range of tools to help you run a session on conflict management and mediation.
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Conflict in organisations
This tool can be used to understand the impact that conflict has on organisations, to understand the business case for effective conflict management and to assess the level of conflict that exists within their own organisations.
Elements of conflict
Use this tool to understand what conflict is, recognise the three elements of conflict, provide understanding of thesis, antithesis and synthesis models, and explore why people get stuck in conflict.
Difficult conversations
You can use this tool to provide a practical ten-step toolkit that delegates can apply to the difficult conversations that they face and to inspire a tackling, not dodging, approach to difficult conversations.
Dealing with difference
You can use this tool to provide practical guidance as to how to effectively manage equality and diversity in the workplace, to explore how increasing awareness of equality and diversity can help to reduce the potential for workplace disputes and to provide guidance as to the hot topics that should be addressed within the umbrella of equality and diversity.
Recognising conflict
This tool can be used to help delegates understand what conflict is and recognise situations where there is potential for conflict.
Responses to conflict
You can use this tool to help delegates understand different responses to conflict - aggressive and collaborative, and to examine their own response to conflict.
Mediation - an explanation
This tool can be used to understand the benefits of mediation, to understand the options available to resolve conflict, to provide a win-win option for resolving conflict and to increase awareness of a situation's suitability for mediation.
Introducing mediation in an organisation
This tool can be used to provide the key points to consider when designing a conflict resolution systemTo provide guidance for those seeking to introduce mediation into their organisations.To give role and person profiles for selecting appropriate mediators.To provide proven techniques to increase awareness and usage of an in-house mediation service.
Commissioning a mediation
Use this tool to help your delegates understand the steps to be taken to effectively commission a mediation and manage the parties taking place in a mediation.
The mediator skill set
This tool can be used to give thorough information on the many and varied skills that are required by mediators to perform effective mediations, and to provide a skills audit to highlight to delegates where their strengths and development areas are.
Dealing with emotion in mediation
Use this tool to understand the past, present and future of emotion in conflict, to explore the impact of the emotions of both the parties, and the mediator and to enable delegates to understand and know how to manage emotions within mediations.
Managing a mediation
Use this tool to understand how critical effective planning is in mediation,to provide a template for the agreement to mediate for parties and to examine matters that will determine whether an internal or external mediator would be most appropriate.
The LAETR mediation cycle
Use this tool to help delegates become confident using a practical guide with which to conduct mediations, to provide guidance on how to manage all stages of a mediation to work toward settlement and to provide guidelines with which to produce an accurate and workable settlement agreement.
The resiliant mediator
Use this tool to help delegates to understand the importance of resilience, that every mediator faces knock-backs, to look at the key areas in which a mediator needs resilience, and to put resilience into context using a real life case study.
Mediation case studies
You can use this tool to put previous learning on resolving workplace disputes into practice by working through case studies based on real-life situations and to prepare delegates for mediating by providing real examples to build their skills and confidence.