Difficult conversations


Last Published  01 August 2012

A 'nip it in the bud' approach to conflict is by far the best approach and having a difficult conversation before a situation escalates can be critical. This tool has been designed to provide delegates with a ten-step process with which they can increase both their skills and confidence in managing difficult conversations. Using examples from their own experience, this session will allow delegates to put the ten-step toolkit into practice by working through their own impending difficult conversations.

Tool aims
  • To provide a practical ten-step toolkit that delegates can apply to the difficult conversations that they face
  • To inspire a tackling, not dodging, approach to difficult conversations.