Difficult conversations

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to suppot this tool.
Word

Activity - giving and receiving feedback assertively

 (33 KB)
Last Published: 01 Aug 2012
In pairs, use this activity to practise giving and receiving feedback assertively.
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Personal action plan

 (33 KB)
Last Published: 01 Aug 2012
Use this template after the session to write up a personal action plan on how you will manage a difficult conversation effectively.
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Personal objectives

 (33 KB)
Last Published: 01 Aug 2012
Use this template to list your personal objectives; what your key strengths are and what areas you need to develop.
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Personal reflection

 (32 KB)
Last Published: 01 Aug 2012
Use this handout to write about a verbal conflict situation you have been involved in and reflect on how it made you and the other person, feel.
Powerpoint

PowerPoint presentation - difficult conversation

 (870 KB)
Last Published: 01 Aug 2012
Use this presentation when introducing this tool on difficult conversations. It includes barriers to communication, and how to tackle and not dodge the situation.