This tool has been designed to give delegates an understanding of one of the key skills that a mediator needs – resilience. Conflict resolution is no mean feat, so building personal resilience and the ability to keep going in the most challenging of situations is critical. This session takes a very practical look at how to enhance skills in this area, how to overcome knock-backs, and explores real world ways in which mediators can use resilience to enhance the productivity of their mediations.
- To understand the importance of resilience
- To understand that every mediator faces knockbacks
- To look at the key areas in which a mediator needs resilience
- To put resilience into context using a real life case study.