Responses to conflict


Last Published  01 August 2012

The purpose of this tool is to help participants understand the differing reactions that individuals can have to conflict situations. It is critical that anyone attempting to resolve conflicts has an awareness of possible responses that they might face. By exploring collaborative and aggressive responses to conflict, this session will equip delegates with enhanced awareness.

Tool aims
  • To understand different responses to conflict - aggressive and collaborative
  • To examine one's own response to conflict.