Customer service leadership

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.
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Brand worksheet

 (33 KB)
Last Published: 01 Aug 2012
Use this worksheet to think of brands known for good customer service and well-known slogans.
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Review questions

 (34 KB)
Last Published: 01 Aug 2012
Use this worksheet to explore how the brands you chose work by answering these questions about them.