Dealing with different customer mind-sets

Support material

Last Published  01 August 2012

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Customer service scenarios

 (34 KB)
Last Published: 02 Aug 2012
Look at these customer service situations which may arise, and answer the questions about them.

The three mindsets model

 (33 KB)
Last Published: 01 Aug 2012
Use this table explaining how the three mindsets affect thinking about the same situation.