Leaders of customer service

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.
Word

The six principles of customer service leadership

 (34 KB)
Last Published: 01 Aug 2012
Group activity to think about the six principles and how they affect or could be implemented in participants' working life.