Service recovery

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.
Word

Bad service

 (34 KB)
Last Published: 01 Aug 2012
An activity for participants to think about their experiences of bad customer service and how the situation could have been rectified.
Powerpoint

Service recovery presentation

 (868 KB)
Last Published: 01 Aug 2012
Use this PowerPoint presentation when introducing this tool. It covers how to manage complaints by showing you care.