Cause and effect analysis

Support material

Last Published  01 August 2012

You can download and customise the following handout material created to suppot this tool.
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The four Ms example

 (234 KB)
Last Published: 01 Aug 2012
Use this handout which gives examples of the 'four Ms' that lead to poor customer service.
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The Pareto diagram example

 (138 KB)
Last Published: 01 Aug 2012
This handout gives you an example of the Pareto diagram.