The power of open questions

Overview

Last Published  01 August 2012

'Seek to understand… before you make yourself understood.' (Steven Covey)

This tool introduces the STAR model of questioning which refers to a Situation involving a Task that requires Action to produce Results. Using the STAR format managers can explore a statement or clarify a situation before giving their opinion. It is especially effective when talking with a member of their team and encouraging him or her to talk about a specific situation. By putting aside the tendency to give their opinion, managers can use this technique to find out by active listening. 

Tool aim
  • To understand the benefits of using open questions to explore underlying values and beliefs, and helps the new manager gain insight into his or her team and new situations generally.