Approaches for dealing with difficult people

Support material

Last Published  01 August 2012

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You can download and customise the following handout material created to support this tool.
Word

A generic approach for dealing with difficult people.

 (88 KB)
Last Published: 01 Aug 2012
Use this handout as a general guide which can then be tailored to a more specific approach for a particular person.
Powerpoint

Approaches for dealing with difficult people

 (861 KB)
Last Published: 01 Aug 2012
Use this PowerPoint presentation to give an overview of difficult behaviour and the approaches which can be used to deal with it.
Word

Evaluation of learning

 (33 KB)
Last Published: 01 Aug 2012
Use this worksheet to check and evaluate what has been learned about identifying and working with difficult people.
Word

Follow-up activities

 (35 KB)
Last Published: 01 Aug 2012
Use this table to identify and deal with difficult people.
Word

Levels of difficult behaviour

 (34 KB)
Last Published: 01 Aug 2012
Use this table to identify and deal with difficult people.
Word

The STARS approach

 (33 KB)
Last Published: 01 Aug 2012
Use this group activity to apply the STARS approach to a small team.
Word

Who are difficult people?

 (34 KB)
Last Published: 01 Aug 2012
Use this handout to explain to the group why some people may be difficult to work with.
Word

Your experience of dealing with difficult people

 (33 KB)
Last Published: 01 Aug 2012
Use this table of questions to evaluate how you have dealt with difficult people.