Succeeding with orientation and attitude

Overview

Last Published  01 August 2012

Who we get on with at work and who we consider to be difficult is generally determined by our attitude to life. Our orientation towards our confidence (bold or timid) and towards relationships with other people (friendly or hostile) determines how we employ, with both positive and negative results, superiority, emotions and rationality in our dealings with others. By employing the truism 'You cannot change other people: you can only change yourself' in difficult situations at work, it is possible to begin changing our own responses to difficult people in order to achieve greater influence and control.

Tool aim
  • To help participants understand how orientation and attitude affect behaviour, and how to cope with and deal with difficult types of people at work.