Dealing with emotional situations

Overview

Last Published  01 August 2012

However much the team member may realise that their performance is not meeting the required standards, it can still sometimes come as a shock when the manager confronts them. People may react in quite unexpected ways - becoming emotional, withdrawn or angry. This tool shows new managers how to anticipate possible problems.

Tool aim
  • To show managers how to anticipate possible problems when dealing with emotional situations.