Managing poor performance

This topic contains a range of tools to help you run session on how to handle poor performance.
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How do we get people to perform
This tool helps people understand the complexity of managing performance problems and the many issues they will need to consider.
Clarifying different roles and responsibilities for performance management
A tool to provide an overview of the different roles, responsibilities and expectations involved in performance management.
Situational performance
Use this tool to get managers to think about the style they should use when managing the performance of a particular employee.
Risk and relationship in performance management
A tool to list different risks and the impact they could have on the employment relationship.
Why everyone should be bothered by performance problems
This tool shows the benefits that can be derived from good performance management.
HR policies and procedures for managing poor performance
Use this tool to show managers where they can learn about the essential HR policies and procedures.
Capability procedures
Use this tool to take managers through capability procedures.
Deciding if you have a performance problem
A tool to highlight the dangers of accepting poor performance and to give participants an opportunity to determine whether or not they have a performance problem to address.
Common performance problems and approaches for dealing with them
A tool to provide an overview of common performance problems with examples of how to deal with them.
Investigating and assessing a performance problem
Use this tool to help managers investigate and assess a performance problem.
Identifying the reasons for poor performance
Use this tool to help managers to identify and understand the reasons for underperformance.
How good am I at handling poor performance
Use this tool to help managers explore their knowledge and behaviour around managing performance problems.
Handling line managers objections when dealing with performance problems
Use this tool to help line managers think about their objections to handling performance problems and to create responses to them.
How to manage the discussion of poor performance
Use this tool to show managers how to manage the discussion of someone's poor performance with them.
Preparing for an informal meeting to discuss a performance problem
You can use this tool to help managers prepare for and undertake an informal review of performance.
Conducting a formal meeting to discuss a performance problem
This tool will provide a structure for an evidence-gathering meeting.
Dealing with emotional situations
Use this tool to show managers how to anticipate possible problems when dealing with emotional situations.
Encouraging an admission of poor performance
Use this tool to show managers how to use the 'situation-problem-effect' questioning cascade to get someone to show they are committed to changing their poor performance.