Encouraging an admission of poor performance

Overview

Last Published  01 August 2012

You know that someone has to change the way they behave, but how can you get them to actually say the words which show that they are really committed to change? This tool reintroduces the 'situation-problem-effect' questioning cascade which can lead towards this important moment.

Tool aims
  • To show managers how to use the 'situation-problem-effect' questioning cascade to get someone to show they are committed to changing their poor performance.