By the end of the programme, you will be able to:

• establish an effective learning and development team
• work in partnership with others on monitoring, evaluating and continuously improving learning events
• analyse client learning needs at all organisational levels
• identify key stakeholders in the L&D process
• handle the tensions involved in stakeholder relationships
• agree measures of success for learning initiatives
• differentiate between behavioural and standards approaches to competency frameworks
• use competency frameworks to identify learning and development needs
• assess the contribution of competency frameworks to the performance management process.