Today’s organisations recognise that creating and building a knowledge management environment is crucial to sharing human and intellectual capital for competitive advantage. L&D practitioners must be able to initiate and shape processes that contribute to knowledge creation.

One key process is that of becoming a learning organisation and creating an environment where it is safe for individuals, teams and the organisation as a whole to share their tacit knowledge and learning.

• utilise five disciplines to generate a learning environment
• assess the different ways people at work learn
• evaluate approaches to thinking, problem-solving and decision making
• apply strategies for communicating and influencing people at all levels within the organisation
• support knowledge creation through the learning organisation