On completion of the Certificate you will be able to:

• analyse the key drivers of team performance and make plans to tackle problems and raise performance levels
• implement your plans for change effectively and measure the impact of changes and calculate the business benefits generated
• use a toolbox of techniques that can be employed and adapted to meet the range of people management issues a line manager may need to address
• communicate confidently to direct reports and colleagues in a variety of business contexts in ways which help maximise performance
• manage staff on a day-to-day basis, confident in how to approach problems with individuals and teams and able to maintain motivation levels and focus on the goals and objectives set
• create the environment necessary for effective working and successful change to be managed and innovation and creativity to be stimulated
• use the techniques and processes that will help in the selection of new team members in a way that makes a positive contribution to team dynamics and capabilities and which is fully compliant with legislation and company policy
• identify opportunities for developing the capabilities and competencies of individuals and the team and plan for these to be fully exploited using a variety of learning opportunities and techniques
• recognise your own personal strengths and development needs as a line manager or team leader and learn from your experience whilst planning personal development to improve your own performance
• measure the impact of your own development on your team’s performance and productivity in terms of retention, absence and grievance metrics as well as output performance measures and staff satisfaction levels.