PROGRAMME

What is the impact of coaching?

• so what’s the business case for evaluating coaching?
• evaluation in depth
  • return on investment v return on expectation
  • models and levels of evaluation
  • evaluation toolbox (including 360-degree feedback, psychometrics, behavioural observation, self-report)
  • strengths and limitations
• identifying success criteria at individual, group and organisational levels
  
  • performance
  • attitudes
  • behaviour 
• turning success criteria into objective, reliable and valid performance indicators
  • determining feedback mechanisms and data
  • collection methods
  • analysing results
  • ongoing follow-up and review
• case studies: achieving behavioural change and improvement through coaching
  • improving under-performance
  • developing management potential
  • enhancing leadership capability
• constructing a coaching evaluation programme
  
  • aligning coaching with business objectives
  • gaining buy-in from key stakeholders
  • measuring and monitoring coaching
  • linking coaching with key people/performance management processes

Action planning