On completion of the Certificate programme, you will be able to:

• assess the personnel function's contribution to achieving organisational goals
• evaluate the impact of the internal and external environment on HR processes and planning
• prepare and conduct face-to-face interviews and be confident in other areas vital to effective and efficient recruitment and selection
• arrive at soundly-based selection decisions and identify the key elements of the employment relationship
• explain the contractual relationship between employer and employee
• relate performance review to the overall strategy of the business
• plan and carry out a short training session using suitable supporting material and be able to apply basic feedback, assessment and evaluation techniques
• apply the fundamentals of employment law and recognise the practical relevance of your own organisation's policies and procedures
• improve the performance of a team and encourage personal development by using an effective performance review process.