• what is bullying and harassment?
  • acceptable/unacceptable behaviours 
  • why does it occur?
  • key data

• the legal framework and current legal definitions of bullying and harassment
• what are the implications in the workplace?
• new Regulations on age discrimination, changes to the

Human Rights Act

• what are our statutory and organisational responsibilities?
• what policies, procedures and training do we need?
• investigating bullying and harassment – the employers’ responsibility
• the costs of bullying and harassment – case-law
• harassment and service users
• prevention – good practice guidelines.