Recommended for:
The How to Handle Disciplinary and Grievance Interviews course is for HR practitioners or line managers responsible for employment law issues within their organisation. The course is appropriate for individuals of all levels of knowledge and experience.
Course overview:
How to Handle Disciplinary and Grievance Interviews is a practical 2-day course that provides participants with the skills and confidence to tackle difficult interviews. The How to Handle Disciplinary and Grievance Interviews course is extremely practical using role-play interviews, CCTV, discussion groups and case studies to explore and develop the necessary skills.
Course benefits:
By the end of the How to Handle Disciplinary and Grievance Interviews course, you will be able to:
- identify the legal principles on which you will need to provide advice and guidance for your organisation
- effectively plan and conduct a range of interviews, including grievance, disciplinary and exit interviews, in accordance with the law and best practice.
Additional information:
In-house training
How to Handle Disciplinary and Grievance Interviews can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We can also tailor the How to Handle Disciplinary and Grievance Interviews course content to suit your precise organisation needs.
To speak to an adviser about your particular requirements call our in-house training team on +44 (0)20 8612 6202.
Course title:
How to Handle Disciplinary and Grievance Interviews
Duration:
2 days (Non-residential)
Dates and prices:
12 September 2012, Londonavailability: 
Non-member price: £910 + VAT
19 November 2012, Londonavailability: Non-member price: £910 + VAT
In-house training
How to Handle Disciplinary and Grievance Interviews can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
PROGRAMME
Discipline and grievance procedures – what’s involved?
Discipline and grievance interviews – what makes them difficult?
Key skills required
- questioning techniques
- active listening
- non verbal communication
- summarising skills and the use of non-verbal cues
- pacing and timing
- taking accurate notes
- interviewing with more than one person
Conducting interviews
- gathering evidence
- witness statements
- confidentiality
- anonymity
The disciplinary and grievance interview
- the legal requirements
- the right to be accompanied
- preparing for the interview
- what to ask and when
- taking witness statements
- taking accurate notes
- confidentiality
Grievance case study
Practical role play
- conduct a disciplinary interview