PROGRAMME

Interviews in the workplace

• types of interview
• what makes them difficult
• confidentiality

Putting the interviewee at ease

• eliminating barriers: where to hold interviews and who should attend

Key skills required

• questioning techniques
• active listening
• non verbal communication
• summarising skills and the use of non-verbal cues
• pacing and timing
• taking accurate notes
• interviewing with more than one person

The disciplinary and grievance interview

• the law
• preparing for the interview
• what to ask and when
• taking witness statements
• taking accurate notes
• confidentiality
• providing assistance to interviewees
• grievance case study

Handling emotions

• practical exercise

Exit interviews

• preparing for the interview
• what to ask and when
• how to deal with explosive information

Practical role play

•  conduct a disciplinary interview