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The Chartered Institute of Personnel and Development

How to Handle Disciplinary and Grievance Interviews

 

Thousands of professionals train every year with us, taking part in our short courses, qualifications and flexible learning programmes.

Home > Training courses and consultancy  > How to Handle Difficult Interviews (including disciplinary, grievance and exit interviews) :
 
 

About the Course

Recommended for:


The How to Handle Disciplinary and Grievance Interviews course is for HR practitioners or line managers responsible for employment law issues within their organisation. The course is appropriate for individuals of all levels of knowledge and experience.

Course overview:


How to Handle Disciplinary and Grievance Interviews is a practical 2-day course that provides participants with the skills and confidence to tackle difficult interviews. The How to Handle Disciplinary and Grievance Interviews course is extremely practical using role-play interviews, CCTV, discussion groups and case studies to explore and develop the necessary skills.

Course benefits:


By the end of the How to Handle Disciplinary and Grievance Interviews course, you will be able to:

  • identify the legal principles on which you will need to provide advice and guidance for your organisation
  • effectively plan and conduct a range of interviews, including grievance, disciplinary and exit interviews, in accordance with the law and best practice.

Additional information:


In-house training

How to Handle Disciplinary and Grievance Interviews can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We can also tailor the How to Handle Disciplinary and Grievance Interviews course content to suit your precise organisation needs.

To speak to an adviser about your particular requirements call our in-house training team on +44 (0)20 8612 6202.


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Dates and Prices

Course title: How to Handle Disciplinary and Grievance Interviews
Duration: 2 days (Non-residential)
Dates and prices:
20 February 2012, Londonavailability: Green light
Non-member price: £910 + VAT
CIPD member price: £815 + VAT (find out about CIPD membership)
Book now
23 May 2012, Londonavailability: Green light
Non-member price: £910 + VAT
CIPD member price: £815 + VAT (find out about CIPD membership)
Book now
12 September 2012, Londonavailability: Green light
Non-member price: £910 + VAT
CIPD member price: £815 + VAT (find out about CIPD membership)
Book now
19 November 2012, Londonavailability: Green light
Non-member price: £910 + VAT
CIPD member price: £815 + VAT (find out about CIPD membership)
Book now

In-house training

How to Handle Disciplinary and Grievance Interviews can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.

To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
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Course content

PROGRAMME


Interviews in the workplace


  • types of interview - disciplinary, grievance and exit interviews
  • what makes them difficult
  • confidentiality

Putting the interviewee at ease


  • eliminating barriers: where to hold interviews and who should attend

Key skills required


  • questioning techniques
  • active listening
  • non verbal communication
  • summarising skills and the use of non-verbal cues
  • pacing and timing
  • taking accurate notes
  • interviewing with more than one person

The disciplinary and grievance interview


  • the law
  • preparing for the interview
  • what to ask and when
  • taking witness statements
  • taking accurate notes
  • confidentiality
  • providing assistance to interviewees
  • grievance case study

Handling emotions

  • practical exercise

Exit interviews

  • preparing for the interview
  • what to ask and when
  • how to deal with explosive information

Practical role play

  •  conduct a disciplinary interview

 

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Course tutors

Mr Derek Eccleston

Derek is Managing Director of Employment Law Training Limited, and regularly presents, writes and provides consultancy advice on employment law issues.

Derek is an experienced, practical consultant, specialising in the provision of advice and training on employment law and employee relations. He spent over 20 years in senior HR roles in a number of industries - local government, engineering and financial services, prior to joining the Employment team of a prominent law firm. After 6 years Derek left to set up his own consultancy, in 2001.

He is a Fellow of the Chartered Institute of Personnel and Development (FCIPD), and completed an MA in Employment Law with Leicester University in 2000. He is a senior presenter for the CIPD and is also a personal tutor on the CIPD Advanced Certificate in Employment Law.

More recently Derek has authored Employment Law publications for CIPD, Gower Publishing and contributed to the LEXCEL Guide, published by the Law Society.

In 2006 Derek successfully completed a Training Skills refresher programme and was also appointed as a recognised trainer for the Financial Services Skills Council.

Mrs Lesley Thompson
Lesley has worked in a number of wide ranging senior HR roles in blue chip Telecommunications companies, her last post in BT being at management Board level. Her experience has been at both the strategic and operational level, with responsibility for all aspects of HR and training. Lesley regularly undertakes both grievance and discipline interviews from investigation to appeal, often at Director level, where the company is unable to provide independent managers. She has worked with Video Arts as the principle advisor on their best selling video on behavioural recruitment interviewing and on grievance interviewing.

In 1989 Lesley established her own HR consultancy company. She has been a CIPD consultant/trainer since 1990 and an Employment Tribunal member since 1995. In addition to advising and training in all aspects of employment law, she also carries out training in management skills, including interviewing techniques.

Clients range from small entrepreneurial organisations through to established medium sized and blue chip companies. Her consultancy experience encompasses strategic analyses, organisational development projects, as well as advice on employment law (including contracts and company handbooks, discipline and dismissal). In addition, she undertakes “outsourced” roles handling a wide range of HR management issues.

Lesley trains in employment law, interviewing skills, management and employee relations. As a current practioner, her courses are bespoke, highly practical and related to real management issues.
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