New managers or team leaders who need to assert their position. Technical specialists who feel they lack authority and impact when dealing with other people. Support staff who need to manage conflicting demands and priorities. People who believe, or have feedback that, they behave too passively or aggressively at work and want to develop a new approach.

Do you sometimes find it hard to express yourself clearly or to make more of a contribution in meetings? Are there times when you let your emotions govern your behaviour? If any of these apply to you, then you will gain a tremendous amount from learning to think, feel and behave assertively. This programme not only provides you with the essential skills and techniques but helps you develop the underlying beliefs that will enable you to take greater control of your life.

By the end of the course you will be able to: 

• confidently express your views and opinions
• ask for what you want in a way that gets listened to
• say no to unreasonable requests
• stand your ground in the face of resistance or manipulation
• deliver difficult messages without undue emotional interference
• choose more successful responses when faced with aggressive or passive behaviour

If you have a group of people who require training, this course is particularly suited to in-house delivery.

For more information call our In-Company Solutions team on +44 (0)20 8612 6202