DAY 1
What is assertiveness and why is it worth developing?
How assertiveness differs from aggressive and passive behaviour
- the impact of the three types of behaviour on people and situations
How do I come across?
Barriers to assertiveness – how can we overcome the barriers?
The behaviour iceberg, what drives our choices?
The OK Corral, helpful and unhelpful mindsets
Transactional analysis
- the link between assertiveness and adult behaviour
DAY 2
Thinking and feeling assertive
Handling attacks, staying in control when threatened
Basic assertion
- asking for what you want and saying no
Broken record – standing your ground
Empathetic assertion
- getting your message heard and understood
when you disagree
Negative feelings assertion
- giving people feedback on their behaviour
Discrepancy assertion
- what to say when you’re not getting what you want
Consequence assertion
- being clear about what is and what is not acceptable
Case study work
- how the techniques can be used in combination
Real life application