Any experienced negotiator facing a complex, risky or unfamiliar negotiating situation. This may involve negotiations with suppliers/clients, trade unions or with other colleagues about change or projects/resources.

Whether negotiating with suppliers, clients, colleagues in other departments, or trade unions, some negotiations are more difficult and more crucial than others. this course is aimed at the more experienced negotiators who deal with complex situations, and who want to develop their skills and their style to achieve win/win solutions more often.

By the end of this course you will be able to:

• prepare effectively for complex, challenging negotiating situations
• cope more effectively with difficult people
• adapt your style depending on the situation
• maintain progress through the phases of the negotiation, even under pressure
• develop your skills at handling conflict
• recognise when and how to make concessions
• work more productively as part of a negotiating team