Managing Conflict and Difficult Situations

The Managing Conflict and Difficult Situations course is a definite and positive step forward if you want to become more confident and professional when dealing with ‘difficult’ people and challenging situations at work. Whether you are interacting with customers, colleagues or supervisors, you will learn essential tips and techniques to help you when things are not going smoothly.

Can you remain calm in a difficult situation? Do you try to achieve a positive outcome when you are faced with negativity or confrontation? Productivity within organisations relies on effective teamwork. This one-day course will help you bring out the best in people to achieve common goals.

Enhance your understanding of human behaviour and its effect on others. Through discussion, interaction with others, case studies and group practice sessions, you will gain confidence to have those conversations you may have found difficult in the past. By understanding more about different behaviour types – and their effects on you and others – you will be able to adopt an appropriate style of behaviour when dealing with difficult situations.

Managing Conflict and Difficult Situations can also be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.

To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.