Everyone who wishes to develop more fully his or her potential effectiveness and self-confidence. It will be particularly helpful to those taking on new roles and responsibilities or wishing to make changes in their working lives.

As both work activities and organisational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased.

Have you ever noticed how some people manage to stay in control and maintain their effectiveness no matter what is happening around them? This programme equips you to do the same, by showing you how to take responsibility for developing and managing yourself and so improve your professional and personal potential.

By the end of the course you will be able to:

• identify your personal styles and your impact on others
• list your key goals and identify steps to achieve them
• analyse different strategies to deal positively with others and build effective working relationships
• use practical methods to reduce stress (in yourself and others)
• use different techniques to increase your self confidence
• produce a plan for continuing self-development.