DAY 1

Introduction and insight into recognising patterns in non-verbal behaviour

What NLP is and how it can be used

Ways of thinking and their effects

• towards versus away-from thinking

Identifying unique styles of influence

• developing flexibility and sensitivity to relate to individual unique needs

Clean questions; listening with openness and curiosity

• using questioning to elicit others’ patterns of communication and influence
  

Building relationships based on rapport

• creating deep levels of rapport

Setting compelling outcomes for yourself, your team and your organisation 

• goal setting
• thinking proactively as opposed to reactively
• stepping into the future

A model for influence and change

• recognising the different levels of change
• achieving a state of alignment for yourself

DAY 2

Reflections on day 1 

• giving and receiving high quality feedback
• whole body listening
• negotiating a WIN/WIN

More practice in all of the skills

Planning and review

• how to take your NLP learning further
• future pacing your learning