The Chartered Institute of Personnel and Development

Essential Interpersonal Skills

 

Thousands of professionals train every year with us, taking part in our short courses, qualifications and flexible learning programmes.

About the Course

Recommended for:


Essential Interpersonal Skills
course is recommended for:

  • managers and functional specialists with at least three years’ work experience people whose roles are dependent on the co-operation of others
  • people who have specific working relationships that need building or improving
  • people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.

Course overview:


Over two days you will work intensively on your people skills, learning how to engage and motivate people, without resistance. An essential course if you’re a manager or functional specialist, with at least three years’ work experience; or your job role depends on the co-operation of others.

Course benefits:


You’ll acquire practical skills and essential knowledge to create effective working relationships with people at all levels; choose and use the most productive approach and behaviour to get results; get your message across in a way that gets heard, understood, accepted and acted upon. Learn to motivate people to change their behaviour; influence others to accept your proposals; solve problems in your working relationships; and overcome challenging behaviour.

Additional information:


Essential Interpersonal Skills
can also be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.

To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.


Dates and Prices

Course title: Essential Interpersonal Skills
Duration: 2 days (Non-residential)
Dates and prices:
2 October 2012, Londonavailability: Green light
Non-member price: £880 + VAT
CIPD member price: £790 + VAT (find out about CIPD membership)
Book now

In-house training

This course can also be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.

To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.

Courses providing similar subject matter:

Course content

DAY 1


Introductions and objectives


Heroes and villains


  • real-life experience of working relationships

What are people skills?  


What makes people tick?

  • how people make sense of the world

Personal insights


  • values-based behaviour
  • understanding the impact we make on others and its consequences

Elements of effective working relationships


Relationship mapping and analysis


The value of listening, and barriers to good listening

Transactional analysis as a tool for people problem-solving.


DAY 2


Review of Day 1


Influencing strategies

  • a range of strategies from PUSH to PULL Influencing situations
  • how to combine the strategies to get the results you want

Influencing types


  • adapting language and behaviour to get results

Managing others

  • using activators and consequences

Giving feedback

 

Reaching constructive outcomes

 

Action planning

 

Course tutors

Mrs Sara Rowe
Sara Rowe Chartered MCIPD is an independent management consultant and has over 15 years' experience in the field of people management and skills development. She specialises in communications and behaviour.