Managers and functional specialists with at least three years’ work experience. The course is best suited to people whose roles are dependent on the co-operation of others. People who have specific working relationships that need building or improving would also benefit from attending. People who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.

How would you like to increase your chances of getting the results you want through other people? This course helps you develop your people skills to overcome resistance, engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation in order to achieve your objectives, then this course gives you the insights, tools and techniques you need. The course content is applicable to your dealings with internal colleagues at all levels, clients and suppliers; and to your role as a manager.

By the end of the course you will be able to:

• create effective working relationships with people at all levels
• choose and use the most productive approach and behaviour to get the results you want
• get your message across in a way that gets heard, understood, accepted and acted upon
• motivate people to change their behaviour
• influence others to accept your proposals
• solve problems in your working relationships
• overcome colleagues’ resistant behaviour.

If you have a group of people who require training, this course is particularly suited to in-house delivery.

For more information call our In-Company Solutions team on +44 (0)20 8612 6202