Managers, trainers and anyone whose role requires him or her to negotiate – internally or externally, with customers, suppliers and others.

Almost every day we negotiate with suppliers, customers, and colleagues. The absence of effective negotiation skills can have serious and detrimental effects on customer and inter-group relationships and in turn on an organisation’s profitability. This course helps participants to understand how negotiating methods can be used to achieve better deals, better service levels and effective, longer-lasting relationships.

By the end of the course you will be able to:

• use a range of negotiation skills and behaviours
• plan and prepare for negotiations
• identify the phases of a negotiation
• use variables and options to trade conditionally
• identify key areas for self-development

If you have a group of people who require training, this course is particularly suited to in-house delivery.

For more information call our In-Company Solutions team on +44 (0)20 8612 6202