Tackling skills gaps in the team

• techniques for identifying what is missing

Equality and diversity – adding value not just ensuring compliance

Building the profile

• consultation techniques for developing meaningful job descriptions and person specifications

‘Selling the role’

• what can line managers do to help attract the best calibre candidates?
• ensuring job information is accurate and appealing

How to choose – what are the selection options open to you?

Preparing for interviews – testing questions and careful observation

Comparing candidates

• techniques for deciding fairly; the importance of keeping records

Metrics for assessing your recruitment and selection performance

How does your team, organisation and industry compare and why?

What can go wrong?

• identifying the causes of staff turnover

How can unfair treatment impact on team performance and stability?

• trouble shooting

Setting up a team from scratch

Introducing a new member to an existing team who is:

• replacing someone else; adding to the team

Anticipating retention problems and strategies for avoiding them when

• the well established team member is keen to do more
• the satisfied ’old hand’ in the team is comfortable with how things are
• there is a team member whose performance is deteriorating

Constructive exit interviews

• how to maximise learning from the staff member who is leaving
• how can staff turnover be addressed at team and company level.