Facilitators, HR managers, line managers, consultants, learning and development professionals, and any others who will be working with groups to achieve change and improve effectiveness.

Achieving successful outcomes through the effective facilitation of groups of people has never been more important. Situations may include solving a particular problem, gaining consensus to a course of action, or mediating in conflict. This course enables participants to design and manage processes that will ensure successful outcomes and to gain the commitment of all those involved.

By the end of the course you will be able to: 

• describe the role of the facilitator
• identify the key task for effective facilitation
• use facilitation skills to achieve optimum results
• confront and overcome difficult situations
• evaluate the outcomes of the facilitation process