DAY 1

What is successful facilitation? 

• introductory session
• group exercise to look at the skills required
  

Thinking about tools and processes

The facilitation model 

• practice session
• facilitating a group to achieve a given task
  

The twelve tasks of facilitation 

• planning an event
• agreeing objectives
• creating the climate for success
• managing the process
• maintaining direction
• monitoring progress
• dealing with fears
• managing conflict
• developing action plans
• summarising and reviewing outcomes
• giving and receiving feedback
• managing the wider organisation
  

Problem-solving exercise 

Understanding groups.

DAY 2

Review of Day 1  

Communication

• exercise
• practising active listening, clarifying, questioning, observing, giving feedback and managing time

Tools and techniques

• brainstorming exercise
  

Conflict in groups

Mediation exercise  

Dealing with difficult situations

Evaluating the outcome of facilitation

Action planning.