DAY 1

The changing role of line managers

• the role of line managers in delivering highadded-value HR

Legal framework for managing people

• UK and EU legislation and its impact
• rights of employees and employers
• the importance of the contract of employment

Communication and consultation 

• the place of communications in line managers’ tactics
• when to consult and what to consult on
• involving staff in decision-making

Talent management – a key driver

• how to create a strategy that will support your business to both attract and retain the best talent

Recruitment and selection

• identifying a need and attracting candidates
• top six tips for effective selection
• the costs of getting it wrong.

 DAY 2

Appraising performance 

• how to establish a constructive relationship
• using appraisal outcomes to develop potential

Learning and development 

• identifying essential development needs
• coaching – to enhance performance

Disciplinary procedures

• how people react to ‘life crisis’ situations
• setting standards and giving robust feedback
• how to conduct a disciplinary interview
• grievance procedures

Termination of employment

• what a line manager must do to stay within the law
• fair, wrongful and unfair dismissal
• when a line manager should seek specialist help
• key records to keep

Setting key performance indicators 

• benchmarking and action planning

Action planning