DAY 1

The role of manager

• what do managers actually do?
• roles, responsibilities and challenges
• characteristics of an effective manager

The management process in action

• setting goals and action planning
• involving the team and allocating work
• supporting and monitoring results
  

Managing yourself and your time

• time stealers
• prioritising tasks and focusing on results

DAY 2

Developing your management style 

• the relationship between personal style and achieving results
• my style personality profile, strengths and blind spots

Managing for results

• achieving stretching performance levels
• the links between effectiveness and efficiency
• managing change

Delegation and motivation

• getting the best out of people
• developing and ‘stretching’ people

DAY 3

Managing people and performance

• motivating people
• strategies for managing difficult people and situations
• coaching for performance
• the performance management process

Leading the way

• how flexible is my leadership style?
• teams and teamworking
• balancing teams and team roles
• developing the team

Action planning.