DAY 1

The role of team leader

• how your role fits into your organisation
• skills and attitudes of a team leader
• the issues and challenges
• transition from team member to team leader
• key result areas

Planning and organising the work of the team

• methods of planning and organising
• prioritising activities and tasks 
• gaining commitment 
• how to develop team objectives

Managing performance

• setting objectives, standards and targets using SMART
• monitoring performance
• dealing with difficulties
• how to structure a 1:1 review to give feedback.

DAY 2

Review of Day 1

Getting the best from individuals and the team

• leading to achieve
• motivating for results
• creating a conducive team environment
• team dynamics and development
• coaching and developing the team

Communicating for impact

• informing, consulting and making decisions to deliver results
• giving, receiving and responding to feedback
• team briefing – formal and informal
• influencing others

Action planning.