This course is for people who wish to enhance their performance at work through their relationships with others and by dealing effectively with conflict.

Successful businesses are built on good internal and external relationships. Yet even in the best-run organisations conflict is inevitable. People come to work with diverse beliefs, histories, needs and aspirations, and these don’t always fit neatly into the corporate context. This programme focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with it in a constructive manner. This highly practical course provides participants with the opportunity to work through real issues based on their own experiences.

By the end of this course you will be able to:

• recognise the importance of good relationships 
• demonstrate the skills involved in developing good relationships 
• show an awareness of how others perceive you in a relationship situation 
• understand the nature, causes and consequences of conflict at work
• deal with conflict in a constructive fashion, addressing root causes and not just symptoms 
• use listening, questioning and assertiveness to understand and be understood in difficult situations 
• apply a pragmatic approach to dealing with longstanding and difficult conflicts 
• put together your personal plan for dealing with conflict in your workplace