Recommended for:
The Managing Relationships and Conflict course is for people who wish to enhance their performance at work through their relationships with others and by dealing effectively with conflict.
Course overview:
Successful businesses are built on good internal and external relationships. Yet even in the best-run organisations conflict is inevitable. People come to work with diverse beliefs, histories, needs and aspirations, and these don’t always fit neatly into the corporate context. Managing Relationships and Conflict focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with it in a constructive manner. This highly practical course provides participants with the opportunity to work through real issues based on their own experiences.
Course benefits:
By the end of the Managing Relationships and Conflict course you will be able to:
- recognise the importance of good relationships
- demonstrate the skills involved in developing good relationships
- show an awareness of how others perceive you in a relationship situation
- understand the nature, causes and consequences of conflict at work
- deal with conflict in a constructive fashion, addressing root causes and not just symptoms
- use listening, questioning and assertiveness to understand and be understood in difficult situations
- apply a pragmatic approach to dealing with longstanding and difficult conflicts
- put together your personal plan for dealing with conflict in your workplace.
Additional information:
Managing Relationships and Conflict can be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
Course title:
Managing Relationships and Conflict
Duration:
Duration
Dates and prices:
Sorry we do not have any information on upcoming dates online at present. For information on the next available dates please contact our customer service team on +44 (0)20 8612 6207.
In-house training
Managing Relationships and Conflict can be provided in-house, which is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We will also tailor the course content to suit your precise organisation needs.
To speak to an advisor about your particular requirements call our In-house team on +44 (0)20 8612 6202.
Courses providing similar subject matter:
DAY 1
Introductions, course and personal objectives
- how we want to work together
Understanding relationships
- the importance of relationships at work
- self-awareness
- understanding others
Essential skills in relationship-building
- listening and questioning
- developing rapport
- practical exercises
Understanding conflict
- the nature of conflict
- symptoms and root causes
Dealing with conflict
- a framework for resolving conflict
- conflict management skills
- practical exercises
Tackling real issues
- sharing personal insights and problems
- initial observations from today’s learning
- preparation for Day 2
Review of first day and closing comments.
DAY 2
Reflections and thoughts from Day 1
Action on conflict
- in a structured environment participants work through their real issues on relationship-building and dealing with conflict
- group work to apply yesterday’s learning to make progress to workable results
- developing observation, coaching and facilitation skills in pursuit of enhanced relationships
Action planning