DAY 1

Introductions, course and personal objectives

• how we want to work together

Understanding relationships

• the importance of relationships at work
• self-awareness
• understanding others

Essential skills in relationship-building

• listening and questioning
• developing rapport
• practical exercises

Understanding conflict

• the nature of conflict
• symptoms and root causes

Dealing with conflict

• a framework for resolving conflict
• conflict management skills
• practical exercises

Tackling real issues

• sharing personal insights and problems
• initial observations from today’s learning
• preparation for Day 2

Review of first day and closing comments.

DAY 2

Reflections and thoughts from Day 1

Action on conflict 

• in a structured environment participants work through their real issues on relationship-building and dealing with conflict
• group work to apply yesterday’s learning to make progress to workable results
• developing observation, coaching and facilitation skills in pursuit of enhanced relationships

Action planning