• newly appointed managers who need support and structure to help develop their people management skills quickly
• managers who have recognised that they need development if their team's performance is to improve
• managers in organisations where improved performance levels are seen as key to customer satisfaction, competitive advantage and mantaining market position.

Effective people management is about what you know, your attitudes and your behaviours.  This programme gives you the opportunity to take an in-depth look at yourself in the context of people management and to develop and implement your own development plan.  In the process you will improve your own skills in reflection, find ways of managing your own learning and development and measure the impact of your development on team performance.

By the end of ths programme you will be able to:

• recognise metrics that can be used as measures of team performance and apply these to audit your team and identify areas for improvement
• measure the impact of your personal development on team performance
• benchmark performance metrics and explain differences based on business context
• describe the traits and characteristics of effective leaders and managers, the impact these have on performance and the extent to which they can be developed
• appreciate how different styles are needed in different contexts
• use a variety of sources to assess your own strengths and development needs in the context of managing others
• prioritise areas of personal development in order to have the greatest impact on performance
• structure and implement a personal development plan.

If you have a group of people who require training, this course is particularly suited to in-house delivery.

For more information call our In-Company Solutions team on +44 (0)20 8612 6202