DAY 1

The challenges we face as managers

The changing role of a manager

• ‘command and control’ versus ‘support and coach’
• what’s driving the changes?
• who’s resisting the changes?
• balancing the ‘soft’ and the ‘hard’ skills Management style
• style flexibility, when to ‘push’ and how hard, when and how to ‘pull’
• what we need to work on
  

How pressure affects management style

• recognising the early signs of burnout
• helping people to insulate themselves against stress
• where does my time go?
  

The challenges of change.

DAY 2 

Getting the best out of people (including myself)

• motivation strategies which really work
• stretching and stimulating the willing workers
• managing the difficult ones!
• using delegation to stretch and develop people Improving performance and productivity
• ‘every day we must do more, do better, with less’ John Harvey Jones
• reducing time stealers and low-value-adding tasks
• increasing the time spent on high-value-adding tasks
• setting the productivity target

Leadership – how to sustain my own positivity

• what do the ‘followers’ expect from their leader?
• characteristics of an effective leader

Action planning.