DAY 1

Lessons from previous waves of change

• forces for change: what’s going on in the big wide world?
• why is change necessary? What’s your role?
• the Change Equation

Human reactions to change

• trying out your business case for change: how did the stakeholder react?
• the buy-in curve: emotions, the brain, defensiveness, negative reactions, individual needs
• recovering performance

Managing endings

• the timeline technique: individual and groups, letting go of baggage, holding on to what matters
• emotional intelligence: making change sustainable, looking after yourself and others

DAY 2

Releasing and focusing the energy

Thinking outside the box

• breakthrough thinking: change without stress and imagining the future
• your change project plan

Conversations to engage people

• including the heart and the passion: what do you want to create?
• working through resistance: methods to achieve contact and responsibility-taking

Mobilising the wider organisation

• organisational politics: tops, front-liners and hams
• Kotter’s biggest mistakes and the eight steps
• stakeholder analysis: who to involve?
• mobilising teams and follow-through: quick wins, measuring, communicating, rewarding, re-visioning
  

Action planning and feedback.