DAY 1

Introduction to counselling

• using an exercise to explore counselling and the
• counselling process

Model of advanced workplace counselling skills 

• some difficult cases, eg bullying, sexual harassment, HIV
• why change is difficult
• the Healthy Cycle and blocks to it
• exercise on personal change

Counselling model and the skills of assessment

• assessing case examples
• giving and receiving feedback
• exercise on handling feedback.

DAY 2

Review of Day 1

Tactics for working with employees

• emotional competencies/managing emotions
• exercise on emotion management
• understanding and managing conflict in the workplace

Values at work

• understanding values at work
  

The ‘difficult’ person

• recognising signs of disturbance
• working with the difficult personality

Crisis and trauma counselling

• exploring the issues through an exercise

Looking after the counsellor within

• preparing and using supervision/consultation
• networking
• supporting self
• setting up supportive strategies

Action planning.