DAY 1

Current and future business climate

• what is happening in the global business arena
• challenges, changes and opportunities
• implications for internal and external consultants
• particular challenges facing participants

The consulting cycle

• defining the consulting cycle
• exploring best practice and pitfalls

Interpersonal skills in consulting

• listening and questioning skills
• building rapport, negotiating and influencing

Marketing consultancy services

• products, markets and routes to market
• managing a relationship business

First workshop

• tackling real consultancy challenges

The contract between client and consultant

•  success and flaws in consulting and contracting.

DAY 2

Workshop frameworks

• frameworks in the design of problem-solving workshops
• consulting models and concepts

Workshops

• experience – understanding the challenge, defining the issues
• reflection – debriefing and discussion
• definition – new ways of looking at things
• visualisation – seeing a better way forward
• testing – checking whether the new way works
• integration – planning to take forward to the workplace – first steps

Preparing for action

• a strategy for consulting – building on workshop actions
• examining your own personal development needs
• committing to action plans.