• What is CSR and why is it relevant for businesses and other organisations?
• The business case for operating responsibly: evidence from research
• Stakeholders: prioritising them, understanding their needs, communicating with them
• How CSR performance is intimately linked to company brands, reputation, and shareholder value
• Case studies from leading UK and global businesses
• UK legislation affecting CSR practice and reporting 
• CSR in the workplace: the role of HR managers
• Practical guidance on how to target, measure and successfully report CSR performance
• Introduction to the CSR Academy’s competency framework
• Where to find out more: websites, publications, organisations
• The future of CSR

Action planning.