DAY 1

Introduction

• what is counselling?
• the roles and skills of a counsellor
• differentiating from other forms of help
• exercise: a counselling cameo – assessing the situation

Entering the counselling arena

• contracting of expectations: management, organisation, individual and employee
• an introduction to transaction analysis
• counselling models and helping styles

Counselling skills

• body language
• assessing content and feelings
• questioning and listening skills

Ethical issues and dilemmas

• examining 10 difficult dilemmas faced in the workplace to determine suitable solutions

Summary – determining the right approach.

DAY 2

Life stages

• sources of tension in a person’s life
• careers, work and home
• practice in career counselling
  

Case study and counselling exercise – poor performer or crisis of confidence?

Stress management and crisis counselling

• dealing with stress
• developing a stress reduction strategy
• tips and tactics – relaxation exercise

A choice of exercises (further case studies and consideration of participants’ situations)

Action planning.